Welcome to my blog
Here I dissect design with the goal of becoming a better, more intentional designer. Join me to geek out on design process and the psychology behind design. I'm especially interested in designing for human behavior to improve Service and Experience Design. I hope this blog inspires us to think about the possibilities of design and our role in using it.
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Designerless Experience Design
After investigating how service excellence comes about naturally in Japan, I now view training in design like one trains in martial arts - a dedication to awakening our sensibilities and considering deeply the most appropriate response. Here I explore traits from Japanese culture that lend themselves towards the cultivation of our discipline as designers.